At Echowave IT Services, we are dedicated to providing a seamless and enjoyable shopping experience. We understand that circumstances may require you to cancel an order, and we aim to make the process as straightforward as possible. To ensure transparency, we have established this Cancellation Policy, outlining the necessary guidelines and procedures. If you need any assistance, our customer support team is always available to help. Thank you for choosing Flarecartz, where customer satisfaction remains our highest priority.
Cancellation Eligibility
We strive to accommodate cancellations whenever feasible, but eligibility is subject to specific conditions. Orders that have already been processed or shipped may not be eligible for cancellation. Additionally, custom or personalized products may have different cancellation terms. To check whether your order qualifies, please review its status in your account dashboard or contact our customer support team.
For the best chance of successfully canceling an order, we recommend initiating the request as soon as possible. Orders that are already in the shipping process may be subject to additional charges or restrictions. Furthermore, promotional or discounted items may fall under separate cancellation policies. Our goal is to maintain a fair and transparent cancellation process while ensuring a positive shopping experience for all customers.
Cancellation Timeframe
You can request an order cancellation within a specific period after placing your order, based on its processing status.
Once an order has been processed or dispatched, it may no longer be eligible for cancellation. To determine whether your order qualifies, you can check the order status in your account dashboard. Please note that during peak seasons or promotional sales, cancellation timeframes may differ. We strive to balance flexibility with operational efficiency to serve all our customers effectively.
How to Cancel an Order
We have streamlined the cancellation process for your convenience. To initiate a cancellation:
If you experience any issues or have questions regarding the process, our customer support team is available to assist you. Cancellations are only permitted within the allowed timeframe and before an order enters processing or shipping. Once an order has been shipped, cancellation will no longer be possible. We appreciate your cooperation in following these procedures to ensure a smooth experience.
Exceptions to Cancellation
Although we try to accommodate cancellations whenever possible, certain exceptions apply. Custom or personalized items may not be canceled once production has begun. Likewise, orders that have already been processed, packed, or shipped cannot be canceled.
Special promotions, clearance sales, or exclusive products may have specific cancellation restrictions, which will be clearly stated at checkout. We encourage customers to carefully review product descriptions and terms before making a purchase. If you need clarification on specific cancellation terms, our customer support team is always available to assist you if any queries please contact us at echowaveitservices@gmail.com. We appreciate your understanding as we balance customer flexibility with operational efficiency.